If you have any questions or concerns about your policy, our service and the handling of a claim you should, in the first instance, telephone or email us:
Telephone: 0800 294 0431

Email: info@gginsurance.net

If you wish to make a written complaint please send it to:
Complaints,

General & Medical House,

Napier Place,

Peterborough,

PE2 6XN

Should your complaint relate to the administration or sale of your policy, we will acknowledge receipt of your complaint and will respond directly to you.
Should your complaint relate to policy coverage or a claims decision, we will acknowledge receipt of your complaint and tell you which underwriter will be dealing with your complaint and when you can expect to receive a further response.

We will aim to resolve your complaint immediately or if this is not possible, within three business days of receipt. If your complaint is not resolved to your satisfaction within that time, we will write to you advising of the next steps we will be taking to resolve it.

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You should check the relevant third party website for more information about these.
GG Insurance Services’ website may carry embedded ‘share’ buttons to enable users to easily share articles and information with other people through a number of popular social networks. These social network sites may set a cookie when you are also logged into their service. GG Insurance does not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

If you are not happy with our resolution to your complaint, you may be eligible to refer your complaint to Lloyd’s of London (Lloyd’s policyholders only, please refer to the ‘Complaints’ section of your policy booklet). In this instance, please send you’re your complaint to the following address:
Complaints,


Lloyd’s,


Fidentia House,


Walter Burke Way,


Chatham Maritime,


Chatham,


Kent,


ME4 4RN
Alternatively, you can contact Lloyd’s of London by phone, email or via their website:
Telephone: 020 7327 5693


Email: complaints@lloyds.com


Website: www.lloyds.com/complaints

Lloyds will investigate your complaint and provide a final response.
Should you remain dissatisfied with Lloyd’s final response or if after 8 weeks of making your complaint you remain unhappy with our response or we have not given you our final response, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS).
The Financial Ombudsman Service,


Exchange Tower,


London,


E14 9SR


Telephone: 0800 023 4567


Email: complaint.info@financial-ombudsman.org.uk


Website: www.financial-ombudsman.org.uk